New, unopened items can be returned within 30 days and a full refund will be issued if an error on our part resulted in the return. After we receive your order back, we authorize your refund within 3 to 5 business days. However, refunds are usually processed more quickly in most cases. Return your order by sending your order number and details about the product you would like to return to us by getting in touch with us. You will receive instructions for returning items from your order in the reply.
Returns are usually caused because customers ordered the wrong size. Different brands have different sizing standards. We respectfully request customers to compare their body measurements with our available sizing charts before ordering. If you have any sizing issues, you can contact our expert stylists using our online form or live chat.
If your return/exchange meet our policy and you want to return or exchange item so you can contact us via live chat or contact form.
The return items should be returned in their original packing & condition with all hang tags attached. Returned orders received in any other condition are not eligible for refunds or exchanges. Returns should be sent via an insured and traceable carrier, as we will not be liable for any lost or damaged returns.
If you require a refund then we will try to process that within 4-5 working days from when we receive the order back from you.
This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive.
More info about the EU Distance Selling Directive can be found at:
Returning Custom (Bespoke) Orders
Unfortunately we do not offer exchange or refund on any of the custom made (bespoke) orders.
Before shipment of your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please mail us at [email protected]
, specifying the extent of damage
If you require any further clarification on this return and exchange policy then please send your comments or questions by e-mail to [email protected]
or contact us here via our online contact form or on live chat.
We typically ship within 4 to 6 business days, and we also offer free shipping worldwide. International orders are accepted. Products can be delivered anywhere in the world. You can track the status of your order and shipment through this link: https://fleshjacket.com/track-order/